IT-support

About Hailey 🩷

During the spring of 2020 Hailey HR was founded. We're a Swedish SaaS HR-tech company that want to digitalise, simplify and modernise the HR industry with our HR-system - join us on our journey!

About the position 💼

If you enjoy making IT run smoothly, being the person people turn to when things break (and making sure they rarely do) - this could be your role!

We're looking for a hands-on, detail-oriented IT Support Technician to join our IT & Security team. Your will work closely together with our IT Operations Manager, focusing on daily support operations through support request handling, troubleshooting hardware and software issues, and make sure colleagues has the tools they need to do their best work.

Beyond the daily support, you will also take support in the general hardware management and building scalable IT routines that grow with us.

Example of tasks:

• Resolving incoming IT-support requests from colleagues.
• Maintaining user accounts, system access, and permissions.
• Preparing, distribute, and maintain computers and other equipment.
• Working with vendors for hardware purchases, services, and supporting in hardware inventory.
• IT environment maintenance: Wi-Fi, speakers, conference room setups, cables, ongoing support, and managing tech during internal events/meetings.

What are we looking for:

• Relevant certifications or documented education within IT.
• Minimum 1 year of experience in IT-support. Experience within service is highly beneficial!
• Knowledge of access management and permission control (e.g., Microsoft environments).

We believe you are:

• A professional & service minded person, that is curious about all things IT.
• An interest in tinkering and computers, either from previous working experience or in your free time, is highly beneficial.
• Structured, taking pride in setting things in order and tracking them.
• A problem solver, you have an appetite to solve issues without giving up.
• Loving table tennis! (or at least find it okay, it’s a part of our culture after all 🏓)

More information:

Scope: 100% Start: 17th of August 2026 Location: Stockholm, Sweden (on site)

We’re looking forward to your application! 👋 💌